Broadway Ghostwriters | Updated on: November 7, 2026
1. Our approach
Broadway Ghostwriters aims to make fees and service commitments clear before a project begins. Because writing and publishing projects include customized professional work and sometimes nonrecoverable third-party expenses, refund eligibility depends on the stage of delivery, work performed, and the written Project Agreement.
This policy does not limit any refund or cancellation right required by applicable law. Any lawful project-specific terms will be communicated before payment.
2. Before work begins
If you cancel before we have begun paid work or incurred an authorized third-party cost, we will refund the amount paid, subject to any legally permitted payment processing costs that were clearly disclosed and actually nonrecoverable. Unauthorized, duplicate, or erroneous charges will be corrected promptly.
3. After work begins: calculation method
If a project is cancelled after work starts, we will provide a reasonable, itemized assessment identifying (a) agreed fees for completed milestones or work actually performed, (b) authorized and documented nonrecoverable third-party expenses, and (c) the unused balance available for refund, if any.
If a milestone price is not listed, a reasonable allocation of the agreed project fee will be explained using the actual scope and work completed. We will not impose an arbitrary blanket “no refunds” rule or withhold payment for services not provided, except where lawful and clearly agreed.
4. How individual services are handled
- Ghostwriting and book writing: outlines, chapters, and drafts already delivered count as work performed; unstarted chapters or stages may be refundable.
- Book editing and proofreading: completed or delivered edits are assessed against the agreed scope; unused future editing stages may be refundable.
- Book publishing: completed formatting, metadata preparation, upload assistance, and platform submissions are counted as performed services; acceptance by a platform is not guaranteed.
- Audiobook services: narration, editing, mastering, studio booking, and distribution work already performed or irrevocably booked may be chargeable; unstarted stages may be refundable.
- Book marketing: management work already performed and approved advertising spend are chargeable; unspent advertising budget and unperformed management periods will be reconciled as appropriate.
5. Third-party costs
Costs paid to third parties with your authorization—such as printing, ISBN purchases, stock assets, narration bookings, shipping, and advertising—may not be recoverable. We will identify such expenses in the quote or before purchase and provide an accounting on request. If a vendor returns funds, the corresponding recovered amount will be included in your reconciliation.
6. Quality concerns, corrections, and non-delivery
If a deliverable does not meet the agreed specification, please tell us what is wrong. We will review the concern and, where appropriate, correct it within the included scope or offer another remedy required by the contract or applicable law.
If we cannot provide a contracted service, we will refund the associated undelivered portion as appropriate. A book’s sales, reviews, ranking, or third-party platform decision generally cannot support a performance-based refund unless a specific enforceable promise was made.
7. How to cancel or request a refund
If you wish to request a refund or cancel a service, please contact us at info@broadwayghostwriters.com.
Our team will review your request and guide you through the next steps. Approved refunds will be processed through the original payment method whenever possible, avoiding unnecessary delays.
8. Disputes and chargebacks
You may contact us to seek a resolution before opening a payment dispute, but this is not a condition of exercising rights with your bank or card provider. We may submit relevant invoices, contracts, and proof of work during a formal dispute. We will not retaliate against a customer for asserting lawful payment or consumer rights.
9. Changes and contact
Changes to this policy apply prospectively. Refund rights tied to an existing purchase will be governed by the terms disclosed when that purchase was made and applicable law.
Billing and refunds: info@broadwayghostwriters.com. See our Terms & Conditions and Privacy Policy for related information.